CHANGE & CANCELLATION POLICY
Raft Outdoor Adventures wants your business, and wants you to feel confident reserving a trip with us, whether it be via phone or online—that’s why we offer one of the most flexible change/cancellation policies in the industry.
Our Change and Cancellation policy is based on how long before your reservation you opt to change or cancel. If you have a change or cancellation request, you may make it by phone at 423-487-2085, or by email at firstname.lastname@example.org.
When you make a reservation you have up until 48 hours before your trip to make changes or cancel your trip and receive a full refund. For example, If your trip is on a Saturday at 1:00pm you have until the Thursday prior at 1:00pm to change or cancel and receive a full refund. No credit card or cash refunds may be given with less than 48 hours notice before your scheduled trip time regardless of the circumstances. Please understand that by this time, we have already arranged for equipment and guides for your group, and space on the trips is limited therefore it is likely other customers were turned away because of your reservation. TRIPS GO RAIN OR SHINE
For groups of 15 or more we require 7 days notice to change or cancel to receive a refund.